Passenger Seat 285 Freedom Actuator Issue

The actuator is working fine in both directions.
 
Take a look at the pictures attached to see what I mean about the seat not fully retracting.
 

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The actuator looks fine. The seat seems to be hitting the rail end stop, those black slider blocks before the actuator finishes its stroke.
Can you prop the seat, pull the pin to disconnect the actuator, and see if the actuator runs full stroke by itself? If it does, the seat rails are blocking or the actuator bracket is mounted too far forward.
Clean the tracks and check if any bolts or blocks are stopping it. If you want, send pics of the actuator bracket and the rail ends and i will take another look.
 
The actuator looks fine. The seat seems to be hitting the rail end stop, those black slider blocks before the actuator finishes its stroke.
Can you prop the seat, pull the pin to disconnect the actuator, and see if the actuator runs full stroke by itself? If it does, the seat rails are blocking or the actuator bracket is mounted too far forward.
Clean the tracks and check if any bolts or blocks are stopping it. If you want, send pics of the actuator bracket and the rail ends and i will take another look.
Thanks. Having some weather so pictures will be delayed. Thanks for hanging in there.
 
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I just received this from Grady White CS. I'll give it a shot soon but frankly, it makes no sense to me. I think this implies that there is some sort of calibration procedure with the actuator but they don't exactly say so. Thoughts welcomed.

"They share that you need to disconnect the seat bottom from the ram and see steps below.

1)Once you disconnect the ram from the seat and then you will need a second person to help.

2)You will need to put the pin back in the end of the ram.

3)Then you will need someone the hold the end of the ram to keep it from turning/spinning while retracting it all the way back in as far as it goes.

4)Then you will still need to hold to hold the end to keep from spinning and extend the ram as far out as it can go.

5)You will then need to reconnect the bottom cushion base to the ram and then you should be able to retract the all the way back.



NOTE that it is important to not let the ram rod turn. They shared that it has what they called a worm gear setup.
 
If you have the manufacturer of the seat I would call them. GW Customer Service should be able to tell you that.

My guess is that the actuator has to be aligned with seat when it is assembled. Something like actuator all the way forward or backward.
Take the seat off and exercise the seat base and actuator! Make sure the base is working 100% before re-attaching the seat.