This is one reason why I am a loyal GW customer...
Last June I purchased a 2006 Sailfish 282 in a private sale from a good friend. Just prior to selling it, he told me that he had a couple of cracks in the headliner that GW was fixing under warranty, so we waited a few weeks before closing. I love the boat and had a great, although short first summer.
This spring, I went to do some cleaning after removing the shrink wrap and noticed 2 large cracks in the cabin headliner. These were new as they were rather obvious, however the boat was now out of warranty.
The next day (monday) I called my local dealer (Bayside Marine) who had not participated in my purchase and who had not been involved in any way at this point. They asked me to send a couple of pix, which I did that afternoon. Next day, I get an email from Bayside asking for ANY 4 day window from May-October that I could be without the boat as GW was going to send a team up to Mass to fix it on them.
I got my boat back last Friday, looks fantastic. Incredible service from this company, no questions asked. They just stand by their product.
This is how you build a lasting brand...
Last June I purchased a 2006 Sailfish 282 in a private sale from a good friend. Just prior to selling it, he told me that he had a couple of cracks in the headliner that GW was fixing under warranty, so we waited a few weeks before closing. I love the boat and had a great, although short first summer.
This spring, I went to do some cleaning after removing the shrink wrap and noticed 2 large cracks in the cabin headliner. These were new as they were rather obvious, however the boat was now out of warranty.
The next day (monday) I called my local dealer (Bayside Marine) who had not participated in my purchase and who had not been involved in any way at this point. They asked me to send a couple of pix, which I did that afternoon. Next day, I get an email from Bayside asking for ANY 4 day window from May-October that I could be without the boat as GW was going to send a team up to Mass to fix it on them.
I got my boat back last Friday, looks fantastic. Incredible service from this company, no questions asked. They just stand by their product.
This is how you build a lasting brand...
